Privacy Policy & Data Protection.
Web Privacy Policy
This policy describes the management of our website as regard to processing activities concerning your personal data when visiting us at the following domain: datwyler.com (the “Website”)
Specifically, it regards the content of our Website only and it does not concern any other web site that might be visited by users by clicking on external links which may be present on the Website.
Certain services or information offered on the portal may be subject to a different privacy policy. In such instances, a separate privacy policy will be posted.
"You" in this Privacy Statement means you as an individual.
"We" or "us" in this Privacy Statement means, in relation to your personal data, the Data Controller.
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"Personal data" means information about you.
When you visit this Website we may collect personal data either:
- directly where you are asked to provide data. If you use any "Register" feature of the Website you may need to provide contact information as well as information about the page you are on or the content you are viewing; or
- indirectly, such as using cookies (as described below) or to track your use of certain pages of the Website (e.g. your internet protocol address) and other technical means to monitor your use of the Website.
We do not seek to collect sensitive data through the Website.
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We may process and use personal data collected via this Website for the following purposes:
- to administer the Website; and
- to provide information to you at your request - for example to receive press release about the company.
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Cookies are information sent by a web server to a user’s computer, which are stored therein.
In order to know which cookie are used on this Website, please see the following paragraph 8 while if you want to refuse the use of any cookie, please correct the settings of your internet browser (in this regard, you can find details on how to undertake this action on the website of your browser). Furthermore, in this case, please remind that the web navigation and the enjoyment of the contents of this Website could be compromised.
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You are entitled to request access to, correct all your personal data collected by us, to object to the processing and to lodge a complaint. For any further information about the processing activities carried out by the Data Controller, and/or the exercise of your rights, you may contact the Data Controller at the e-mail address info@datwyler.com.
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The website is located on a server in Germany.
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We will keep your personal data only as long as it is reasonably necessary for the purposes described in this Privacy Statement.
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Dätwyler Holding Inc. with registered office in Gotthardstrasse 31, CH-6460 Altdorf, Switzerland, is the Data Controller of your personal data (“Data Controller”).
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Our websites use cookies to improve your online experience. With this policy the Data Controller hereby provides the following information on the use of cookies on its Website.
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When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies.
A cookie is a file that contains data (a string of letters and numbers); this file is transmitted from a web server to a web browser when you visit a website, and is then saved by the browser. The respective ID is then transmitted back again every time the browser requests a page from the server.
The information retrieved by cookies might be about you, your preferences, your device or used to make the site work as you expect it to.
Cookies do not usually contain any information allowing you to be personally identified, but they can give you a more personalized and enjoying web experience. It is, however, possible that we may link personal details that we have saved about you to the details stored in the cookies, and link them to these details received.
You may find more information about the use of cookies on websites at www.allaboutcookies.org.
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can be installed by the operator of the website the user is visiting (“first party cookies”) or by other websites (“third party cookies”):
- First-party cookies – these files are set by the web server of our Website and have the same domain.
- Third-party cookies - when you use our Website, cookies from third-party providers may be transmitted to you. If you visit a website that has embedded content, such as YouTube videos for example, these websites may transmit cookies to you. We do not monitor the settings of such cookies. We recommend that you ask for more information about these cookies on the websites of such third-party providers, and find out the corresponding options for managing them.
There are cookies which can be permanently stored in the user’s device until their expiration or deletion by the user (“permanent cookies”) or cookies that can be automatically eliminated any time the Website browsing session ends or when the browser is closed (“session cookies”).
- Session cookies – these are temporary files that are only activated during your visit to our website. Normally your browser deletes such cookies as soon as you close it.
- Persistent cookies – these files are active also after the browser session ends. By way of example, when you register on a website and then later come back and visit it again, the website has learned who you are and displays personalized contents. Such behavior is made possible by persistent cookies.
As you might see, cookies are used for several purposes, in order to ensure the correct functioning of the Website and offer a better and more efficient browsing experience. Please fine here below further details on the types of cookies we may use on our Website.
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Below you may find a list of the cookies that are most commonly used and an explanation of how they are each used.
- Analytical/performance cookies These cookies make it possible to collect anonymous data about the usage behavior of our visitors. These are evaluated by us, for example to improve the functionality of the website.
- Functional cookies These cookies are used for certain functionalities of our website, e.g. to suggest a better navigation flow to our website.
- Targeting cookies These cookies record your visit to our website, the pages you have visited and the links you have executed. We will use this information to tailor our website to your interests.
First Party cookies
Category (Functional/Analytics/etc.) Duration (Session/permanent) Purpose Privacy Policy & Opt-out Statistics:_ga 2 years Registers a unique ID that is used to generate statistical data on how the visitor uses the web site. Third Party cookies
Category (Functional/Analytics/etc.) Duration (Session/permanent) Purpose Privacy Policy & Opt-out Statistics:_ga 2 years Registers a unique ID that is used to generate statistical data on how the visitor uses the web site. To opt-out click on 1, 2 Statistics:_gat Session Used by Google Analytics to throttle request rate To opt-out click on 1, 2 Statistics:_gid Session Registers a unique ID that is used to generate statistical data on how the visitor uses the web site. To opt-out click on 1, 2 YSC Session Registers a unique ID to keep statistics videos from YouTube seen. GPS Session Registers a unique ID on mobile devices to enable tracking based on geographical GPS location. VISITOR_INFO1_LIVE 179 days Tries to estimate the users' band width on pages with integrated You Tube videos. This website uses Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses "cookies" to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, since IP anonymisation is activated on this website (anonymizeIP), Google will truncate your IP address in Member States of the European Union and other states that are contracting parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated on a server belonging to Google there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website and Internet use. The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link.
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We use the information that we obtain from your use of the cookies for the following purposes:
- To manage the Website;
- To recognise your computer when you visit our Website;
- To improve the user-friendliness of the Website;
- To analyse how the Website is used.
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Yes. Cookies are just short data strings that cannot perform any operations by themselves. Cookies cannot be used to retrieve other data from the hard disk, transmit computer viruses or identify and use e-mail addresses. We recommend that you allow the web browsers to accept cookies from our website.
How do I adjust my settings for cookies?
You may set your browser to refuse the use of cookies. But note that if you do this, certain functions of our website will no longer be available to you, making worse your browsing experience.
If you want to refuse the use of any cookie, please correct the settings of each of the internet browsers you use separately (in this regard, you can find details on how to undertake this action on the website of your browser) or change your settings on the following website: datwyler.com/youronlinechoices.com.
Please find here below more details on how to manage your cookies preferences.
a) Banner
When you enter the Website for the first time, whatever page you are landed on, a banner contained a simplified and easy to understand privacy statement appears. By clicking on “I accept” [or similar] you agree to the use of cookies. You may change and manage cookie preferences by setting up your browsers settings.b) Browsers
If you wish to block or delete the cookies received from any website, you can do this by changing the browser settings by means of the specific function. You can find below the links to the instructions of the following browsers:- Internet Explorer - http://windows.microsoft.com/en-gb/windows-vista/block-or-allow-cookies
- Chrome - https://support.google.com/chrome/answer/95647
- Firefox - https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
- Opera - http://www.opera.com/help/tutorials/security/privacy/
We remind that disabling all cookies, including navigation and functionality cookies, may cause Website browsing problems.
Should you opt for blocking all cookies, please find here below some examples of the processing you might have to follow:
- In Internet Explorer you can block all cookies, by clicking on "Tools", "Internet options”, "Privacy", and then use the slider to select "Block all cookies";
- In Mozilla Firefox you can block all cookies by clicking on "Tools", and then "Options", and turn off "Accept cookies from sites" in the section "Privacy".
However, please be aware that the blocking of all cookies has a negative effect on the usability of many websites.
Should you wish to delete any cookies that have already been saved on your computer, you might have to follow these steps:
- If you are using Internet Explorer, you have to manually delete the cookie files (you will find instructions for this at support.microsoft.com/kb/278835;
- If you are using Mozilla Firefox and you want to delete the cookies, you first have to check that cookies are deleted when you use the option "Remove private data" (you can change this setting by clicking on "Tools", "Options, "Settings" and "Privacy") and click on "Clear your recent history" in the "Tools" menu.
On the other hand, to activate cookies, the instructions here below, which apply to your particular browser, might help you:
Microsoft Internet Explorer
- Select "Internet options" in the "Tools" menu.
- Click on the tab "Privacy".
- Under "Settings", click on the button "Standard" (or move the slider manually to "Medium").
- Click OK.
Mozilla Firefox
- Go to the "Tools" menu.
- Select "Options".
- Select the icon marked "Privacy".
- Click in the box that allows websites to use cookies (under "Use custom settings for history").
- Click on OK to save your changes.
Google Chrome
- In the Customize and Control menu, select "Settings"
- In the "Advanced settings" (Privacy, Content settings) find the section "Cookies".
- To allow the use of cookies, you have to select "Allow local data to be set" (or "Activate all cookies").
- Click on OK.
Safari
- Select Safari > Settings, and click on Privacy.
- In the field "Block cookies", specify if and when Safari should accept cookies from websites.
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We recommend to read the privacy and cookie policy of the websites you may access through the links found on the Website. We remind that your cookie preference settings on this Website will not be saved to other companies’ websites.
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Data acquired through cookies are processed by employees and collaborators of the Data Controller expressly appointed as persons authorized to that aim. Moreover, these data may be processed by third-party companies carrying out technical and organizational tasks on our behalf (e.g.: web service providers). These companies are appointed as data processors. Data acquired through cookies may be transferred abroad but will not under any circumstances be disseminated to unknown persons.
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You are at any time entitled to ask us for information on the processing of your personal data, access, obtain updating or the erasure of your data, as well as to object to the processing of your data and/or to lodge a compliant before the competent supervisory authority, as better provided for in the Privacy Statement of this Website.
Cookies settings
Data Protection
Information notice for customers/clients. Pursuant to Article 13, Regulation (EU) 2016/679 (the “Regulation” or “GDPR”).
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Data controller of your personal data is the legal entity member to the Datwyler Group having a contractual relationship with you (“Data Controller”). You might find details and contact info about Data Controller at this page or following link.
You may contact the Data Controller via email or via express courier at the address available at this link.
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Under the GDPR, personal data is defined as:
«Any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person» («Data»).In the context of the contractual relationship with you, the Data Controller processes the following Data it collects in order to provide you with goods or services you ordered/purchased, and customer care related activities:
(i) title, first name, surname (or company name); (ii) tax code and/or VAT number; (iii) address and email address; (iv) phone and/or other contact number (e.g., phone, mobile and/or fax number); (v) credit card and/or bank account details or information as to the methods you used to pay; (vi) industry, and (where applicable) job title and other information relating to the company you work for; (vii) any other Data might be required or you might voluntarily provide the Data Controller with in the context of an order or a purchase you might have done, the activities ancillary to those necessary to provide you with the product or the service you bought or ordered, customer care operations, or the actions the Data Controller might take in order to check your creditworthiness and/or to prevent fraud. The provision of Data listed above is voluntary; however, should you:
- refuse to provide data listed under points from (i) to (v) above, it would not be possible for the Data Controller to follow up an order you might have submitted and/or to deliver the products or services you are interested into or you purchased/ordered;
- decide not to provide Data listed under point (iv) above, it would not be possible for the Data Controller to contact you by phone (and/or fax) in case you might need assistance in the context of an order or a purchase, to provide you with costumer care support, or, generally speaking, to provide you with services and/or notification which might be of your interest;
- do not provide Data listed under point (vii), depending on the missing information, it might not be possible for the Data Controller to either enter into the contractual relationship with you or provide you with the goods or services you might have asked for or need.
In any event, the Data Controller is committed to ensuring that the information collected and processed is appropriate for the purposes as set forth hereby, and that this does not involve an invasion of your privacy.
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a. Following up orders, performance pre-contractual ordinary checks, and management of the contractual relationship The Data Controller will process your Data listed under paragraph 2 above to follow up your orders, carry out pre-contractual ordinary checks, satisfy requests you might have made and manage the contractual relationship with you. In particular, your Data might be processed in the context of the activities necessary or related to client engagement and administration, performance of checks prior to the entering into the contract with you aimed at assessing your credit standing/creditworthiness and at preventing frauds, order management, delivery of products/services you might have ordered, invoice issuing, payment collections, after sales and technical assistance or costumer care activities in general, etc. The legal basis of the processing of your Data is the performance of a contract of which you are a party to or the satisfaction of your request(s) prior to the entering into the contract. b. Compliance with a legal obligation The Data Controller will process your Data, should it be necessary, to fulfill legal obligations (including those provided for under anti-money laundering law) related to the management of the contractual relationship with you, as well as, generally speaking, to the activities necessary to satisfy your request(s). The provision of your Data for said purpose is mandatory. c. Sending of customer satisfaction communications and/or invitation to surveys The Data Controller might process your Data to send you communications aimed at (i) understanding your satisfaction/opinion as to a particular order/purchase, the specific products/services you might have ordered or purchased, the operations and product offering of the Data Controller, and, generally speaking, as to whether you like your experience as a client, and/or (ii) inviting you to take part to surveys developed/performed by the Data Controller, any other undertaking member to the Group of companies the Data Controller is a member to, or its/their third party partners. This would help the Data Controller in improving the quality of the services it offers. In doing so, your Data might be processed on the basis of the legitimate interest of the Data Controller, by respecting the principles set forth by the GDPR. On this regard, please be informed that you have the right to object to the sending of such communications, at any time and free of charge, by following the link to unsubscribe available in the footer of each customer satisfaction communication or invitation to surveys you might receive; in case you exercise said right, it would not be possible for the Data Controller to send you further customer satisfaction communications or invitation to surveys in future. d. Statistical analysis (i.e., creation of business report at company/Group level) The Data Controller might carry out statistical analysis on purchases, orders and other activities carried out by the Data Controller. In doing so, information is usually stored anonymously and processed as an aggregate. Therefore, said activities should not involve the process of your Data, intended as information referred, directly or indirectly, to you. Should your Data be processed, security measures to protect your Data (such as, by way of example, pseudonymization) shall be implemented; the relevant processing might be carried out by the Data Controller on the basis of its legitimate interest. e. Performing corporate operations and restructuring, and activities connected thereto The Data Controller might process Data in the context of activities relevant, preliminary, preparatory, necessary, functional, or, in any case, connected to the performance of corporate transactions, including company/Group reorganizations and/or corporate restructuring. If that be the case, the relevant processing shall be based upon the legal ground provided for under Article 6, par. 1, let. f), GDPR, being it the legitimate interest of the Data Controller to perform and manage its business operations as an expression of its freedom to economic initiative. -
The Data Controller may disclose your Data to third parties which provide the Data Controller with services necessary and/or functional to satisfy your request(s), and/or related to the management of activities relevant to the purposes set forth above.
In particular, your Data may be disclosed to organizations - either members of the Group of undertakings the Data Controller is a party or not - that support the Data Controller in managing the contractual relationship with you, carrying out pre-contractual checks as to your creditworthiness and/or preventing fraud, delivering the products/services you purchased, issuing the relevant invoices, or which provide the Data Controller with services ancillary to said activities, including providers of IT services, and/or external consultants in general. Furthermore, for the purpose of sending customer satisfaction communications and/or invitation to surveys, your Data might be disclosed to other legal entities within the Group which will process it on behalf of the Data Controller.
Said third parties shall process your Data as data processors.The Data Controller keeps the list of data processors up to date; you might ask for having access to said list by contacting the Data Controller at e-mail set forth above.
The Data Controller may also disclose your Data to third parties to which said disclosure is provided for as a legal obligation, to public authorities, to other legal entities members of the Group it is a party to established in the European Economic Area (and, in particular, to those group companies which will deal with the delivery of services and/or products you ordered/purchased), to providers of commercial information, analytics, and insights for businesses, to banking institutions that the Data Controller uses to make payments and/or other financial institutions, to international courier delivery services companies, to insurance companies, as well as, if the case be, to potential third parties involved in corporate operations and/or Group or company restructuring or reorganization activities. As a rule, those entities will process Data as independent data controller.
As provided for under Recitals 48 to the GDPR, your Data might also be transmitted within the Group of undertakings the Data Controller is a member to for internal administrative purposes, provided that general principles for the transfers of Data to legal entities located in a third country outside the European Economic Area, as set forth below, shall remain unaffected.
The Data Controller has no intention to make your Data available to the public.
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On top of this, for the purposes as set forth above, your Data might be transferred to other legal entities part of the Group of undertakings to which the Data Controller is a member (e.g., to those companies within the group which provide IT assistance and/or to those that offer services necessary or relevant to the delivery of the products/services you might have purchased), or to third party companies established in countries outside the European Economic Area, which offer services relevant to the processing carried out by the Data Controller.
The mentioned transfer, whether the case be, shall take place only if the requirements provided for by the Regulation are fulfilled. In particular, on a case-by-case basis, the transfer might take place upon an adequacy decision issued by the European Commission, by the adoption of standard contractual clauses and/or upon any other appropriate safeguard provided for by the Regulation being implemented.
You might ask for information as to the countries to which your Data has been transferred, by contacting the Data Controller at e-mail set forth above.
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As a principle, the Data Controller is committed to ensure that your Data will be processed for the time strictly necessary to fulfil the purposes mentioned above.
You might find here below more detailed information about the retention periods provided for by the Data Controller as regard to each purpose of the processing:
a) for the purpose of satisfying your request(s), your Data will be processed as long as a contractual relationship between you and the Data Controller is in place, that being said until the price for products/services purchased and delivered has been successfully paid in the full due amount in favor of the Data Controller, and there is no pending open debit payment entry. Thereafter, your Data will be stored either for a period of 11 years for the purpose of being compliant with legal obligations, or for the defense of the Data Controller’s rights only; b) for the purpose of fulfilling legal obligations, your Data will be processed and stored by the Data Controller for the time necessary to comply with said legal obligations; c) for the purpose of sending customer satisfaction communications and/or invitations to surveys - whether they be relevant to a specific purchase or order - your Data will be processed for the time strictly necessary to ask for your feedback following a specific order you placed, a purchase you might have made, or the particular products/services you ordered/bought. Once a consumer satisfaction communication/invitation to survey is sent with reference to a specific order you placed, a purchase you might have made or the products/services you ordered/bought, you will no longer receive further communication of this kind regarding said order/purchase or the relevant products/services you ordered/bought; however, a new customer satisfaction communication/invitation to survey dedicated to a specific product/service might be sent in case you place another order or purchase. In parallel, as to the sending of customer satisfaction communications and/or invitations to survey that are not specifically dedicated to a product or a service you purchased or ordered, but that are relevant to topics such as your general experience as a customer/client, the offering of the Data Controller, the industries to which you or the Data Controller operate, and/or to other themes or issues you might be interested, your Data might be processed as long as your contractual relationship - as defined under previous point a) - with the Data Controller is in place, and for the 24 months thereafter. In any case, you might decide, once and for all, to unsubscribe from receiving communications of both kinds at any time and free of charge, by exercising your right to object through the dedicated link you will find in the footer of each consumer satisfaction communication or invitation you might receive; in that case, the Data Controller will no longer process your data for this purpose in future; d) for statistical analysis purposes, should information processed in that context falls within the definition of Data, your Data will be processed for the time strictly necessary to achieve said purpose. As a principle, the Data Controller is committed to make Data anonymous (or, at least, to pseudonymize it or adopt similar appropriate security measures) and to process, where possible, only aggregated information. In any case, reports will contain only anonymous information. No time retention limit is provided for in case of report containing anonymous information only; e) for the purpose of preparing or performing corporate operations and restructuring, if the case be, your Data might be processed as long as your contractual relationship - as defined under previous point a) – is in place, and for a maximum period of 11 years thereafter. -
At any time, while the Data Controller is in possession of or processing your Data, you, as data subject, have the following rights:
Right of access.
You have the right to obtain confirmation as to whether or not your Data is being processed, and, where that is the case, the right to access to the Data and to receive any information regarding said processing;Right of rectification.
You have the right to obtain without undue delay the rectification of your Data, should it be inaccurate or incomplete;Right to erasure.
Provided that the conditions laid down in the GDPR are met, you have the right to obtain the erasure of your Data from our records;Right to restriction of processing.
Where certain conditions apply, you have the right to obtain from the Data Controller restriction of processing;Right of portability.
You have the right to have Data hold by the Data Controller transmitted to another data controller;Right to object.
You have the right to object, on grounds relating to your particular situation, at any time to processing of your Data which is based on the legitimate interest of the Data Controller, including profiling, unless the Data Controller demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject or for the establishment, exercise or defense of legal claims;Right to withdraw the consent.
You have the right to withdraw the consent previously given as regard to the processing of your Data, at any time, provided that the withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal;Right to lodge a complaint before the supervisory authority.
Should the Data Controller refuse to follow up to your request to exercise your rights as provided for by the GDPR, it shall provide you with the reason underpinning said refusal. If need be, you have the right to lodge a complaint as set forth under the paragraph below.Should you intend to exercise your rights as provided for by the GDPR, please contact the Data Controller at the following dedicated e-mail address, or via express courier.
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Should you wish to file a motion as to how your Data is being processed by the Data Controller, or as to how your complaint has been handled, you have the right to lodge a complaint directly before the competent data protection supervisory authority.