To ask the right questions requires a close working relationship with a customer, as access to a lot of information is needed.
For example, if we identify the need for a new sealing solution based on the simulation data, we need to understand any existing challenges, which parts, temperatures and materials are surrounding the part, and much more. If the part is made from aluminum, which type of aluminum? Which surfaces? How are they treated? How are they finished? Is there harsh media present we must protect against?
All of these parameters have an impact, therefore all information that we discuss with our customer is valuable. We must know every element that may have an influence on the seal and its material – however small – before our material development experts can take on the task of customizing a compound.